Thomas Cook customers left waiting as refund website delayed

Thomas Cook customers will have to wait another week before making a compensation claim, as a refund form meant to launch today has been delayed.

The compensation process for Thomas Cook is being handled by the Civil Aviation Authority (CAA), which stepped in when the travel firm went into liquidation last week.

The CAA was due to launch a dedicated website form today to handle the 360,000 Thomas Cook claims it expects to be made under the Air Travel Organisers Licence (Atol) scheme. This repays holidaymakers with packaged flights booked when a provider fails.

But the website has been delayed by a week as the CAA fine-tunes the project, and will now go live on October 7.

A CAA spokesman said: “It’s a challenge to refund 360,000 Atol-protected customers, so we have to think about the most efficient way to do this. We have to ensure we do everything right.”