Katie Morley solves your last-minute Christmas shopping disasters

In the meantime you could buy your loved one something else, ahead of your impending refund. 



Q. I ordered something online and it’s hideous. Nothing like the description. What can I do?

A. Unfortunately some items bought online are too good to be true, due to false advertising. The good news is you don’t have to suffer the embarrassment of gifting your loved one something cheap and nasty. If goods are not as described, you have a right to your money back under the Consumer Rights Act 2015. Complaint to the retailer, telling it this.

If you’ve ordered online you have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. Tell the retailer you want to cancel the order, and then, you have 14 days to return the item.  You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.

Q. I’ve seen an amazingly cheap deal for trainers advertised on my Instagram feed. How do I tell if its genuine?


A. It’s best to exercise caution around super-cheap deals you spot online. In general, if it seems too good to be true, it probably is. Never rely on links through online adverts, as some are designed to trick you into entering your bank details into fake sites, which can lead to you being scammed.