how to make customer services listen to your complaint

It can be hard to get your complaint heard, and even harder to get it resolved. Below, we have explained everything you need to know to effectively complain to EDF Energy, including the relevant addresses and social media pages

How to complain directly to EDF Energy

EDF’s customer service team is on 0333 200 5100 (Monday to Friday 8am to 6pm and Saturday 8am to 2pm). Alternatively, you can email customer_correspondence@EDFEnergy.com or write to FREEPOST: EDF Energy – Plymouth.

It used to be worthwhile sending a letter to the CEO marked “private and confidential”, but this isn’t as effective as it used to be now that so many people use it. However, the chief executive of EDF Energy, Simone Rossi, can be contacted on simone.rossi@edfenergy.com. For more chief executive information visit: ceoemail.com.

How to complain via social media

Complaining on social media can be effective. On Twitter, EDF can be found at @edfenergy – copy @MoneyTelegraph into your tweets so we are aware of your issue.

You can also complain via EDF’s Facebook page.

Energy ombudsman

If your complaint hasn’t been resolved in eight weeks, then you can make a formal complaint to the energy ombudsman service.

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour.

Call: 0330 440 1624 or write to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.