how to make customer services listen to your complaint

It can be hard to get your complaint heard, and even harder to get it resolved. Below, we have explained everything you need to know to effectively complain to E.ON, including the relevant addresses and social media pages.

How to complain directly to E.ON

E.ON’s customer service team is on 0345 052 0000. Alternatively, you can write to Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR

It used to be worthwhile sending a letter to the CEO marked “private and confidential”, but this isn’t as effective as it used to be now that so many people use it. However, the chief executive of E.ON UK, Michael Lewis, can be contacted on michael.lewis@eon-uk.com. For more chief executive information visit: ceoemail.com.

How to complain via social media Complaining on social media can be effective. On Twitter, E.ON can be found at @EONhelp – copy @MoneyTelegraph into your tweets so we are aware of your issue.

You can also complain about the company on Facebook.

Energy ombudsman

If your complaint hasn’t been resolved in eight weeks, then you can make a formal complaint to the energy ombudsman service.

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so E.ON would have to pay up if it found in the customer’s favour.

Call: 0330 440 1624 or write to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.