It can be hard to get your complaint heard, and even harder to get it resolved. Below, we explain everything you need to know to effectively complain to British Gas, including the relevant addresses, social media pages and chief executive details.
Below, we’ve listed everything you need to know below to get your complaint heard and resolved.
How to complain directly to British Gas
British Gas’s customer service team is on 0333 202 9802. You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB.
If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via firstname.lastname@example.org.
It used to be worthwhile sending a letter to the CEO marked “private and confidential”, but this isn’t as effective as it used to be now that so many people use it. However, the managing director of British Gas, Matthew Bateman, can be contacted on email@example.com. For more chief executive information visit: ceoemail.com
How to complain via social media
Alternatively, try contacting the supplier on its Facebook page.
If your complaint hasn’t been resolved in eight weeks, then you can make a formal complaint to the energy ombudsman service.
This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so British Gas would have to pay up if it found in the customer’s favour.
Call: 0330 440 1624 or write to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.